This content applies to a previous version of CARTO

In October 2021 we released a new version of our platform. You can find the latest documentation at docs.carto.com

Back to Help Center

Your Account & Plan

Admin Privileges
Describes the capabilities and privileges of CARTO Enterprise admin users.
Do Individual Accounts Have Private Maps?
Understand map visibility and privacy options for Individual and Enterprise CARTO accounts.
Enterprise Roles
Defines the different user and group roles for CARTO Enterprise account plans.
Enterprise User Management API
Programmatically manage users in your CARTO Enterprise organization using the User Management API.
How Can I Export All of My Account's Datasets at Once?
Learn how to download all your account data with the Python SDK.
How Do I Change My Password?
Learn how to change your CARTO account password.
How Do I Delete My Account?
Learn how to delete your CARTO account.
How Do I Unsubscribe from CARTO Emails?
Learn how to unsubscribe from CARTO marketing emails.
How Do I Upgrade My Account?
Learn how to upgrade your CARTO account from a Free or Student plan.
How Many Map Layers Can I Include in My Map?
Learn about map layer limits based on your CARTO account plan.
How to Submit a Bug in CARTO
Best practices for reporting bugs in the CARTO platform.
My Application Is Not Working Anymore, What Happened?
Information about the sunset of free plan API keys and what to do next.
Owner Privileges
Describes the capabilities and responsibilities of the CARTO Enterprise account owner.
User Privileges
Defines the different user privileges for CARTO Enterprise users.
What Happens After Canceling My Paid Account?
Learn what happens with your data and maps after canceling your CARTO account.
What Happens After My Account Expires?
Understand what happens after your CARTO free account expires and how to reactivate it.
Where Can I Access My Account and Billing Options?
Learn how to access your billing options from your CARTO dashboard.
Your Database Location
Learn how to find your CARTO database location.
Your Disk Storage
Understand how disk storage works in CARTO, including quotas and how to free up space.
Your Location Data Services Credits
Understand how your monthly credit quotas for geocoding, isolines, and routing work in CARTO.